bc55 Privacy Policy

1. Introduction and Scope of This Policy

bc55 (hereinafter referred to as "we", "platform" or "site") takes seriously the privacy protection of every individual who interacts with our services. This Privacy Policy describes the types of information we collect, the purpose of that collection, how the information is used and your rights as a user.

This policy covers:

• Registered players with an active account at bc55
• Visitors to the bc55 website even if not yet registered
• Individuals who contact our support service
• Players using any application or service associated with bc55

We operate under international licensing and comply with data protection standards set by the relevant licensing body.

2. Information We Collect

To provide a safe and responsible service, bc55 collects the following categories of information:

Personal Identification Information

• Full name as it appears on your MyKad or official identification document
• Identification card number (for age and identity verification purposes)
• Date of birth — players must be 21 years of age or older to use the platform
• Current residential address
• Mobile phone number
• Email address

Financial Information

• Bank account or e-wallet details used for transactions (Touch 'n Go eWallet, DuitNow, ShopeePay, FPX)
• Deposit and withdrawal history records
• Cryptocurrency wallet information (USDT, BTC, ETH) if used

Technical and Usage Information

• IP address and device information
• Browser type and operating system
• Session data and activity logs within the platform
• Cookie information and settings preferences

3. Purpose of Using Information

Every piece of information we collect has a clear and specific purpose. bc55 does not collect data in excess of operational requirements.

• Identity and age verification — To ensure all players are 21 years of age or older before an account is activated, in line with responsible gambling obligations.
• Account management — Processing registrations, managing player profiles, and handling deposit and withdrawal transactions securely.
• Customer service — Enabling our 24/7 support team to provide effective assistance via live chat and email in Malay and English.
• Fraud prevention — Detecting suspicious activity and protecting your account from unauthorised access.
• Regulatory compliance — Meeting international licensing requirements including Know Your Customer (KYC) procedures and anti-money laundering measures.
• Service improvement — Analysing aggregated usage patterns to improve the playing experience on the platform.
• Promotional communications — Sending information on bonuses, cashback and promotions to players who have agreed to receive them.

4. Sharing Information with Third Parties

bc55 does not sell, rent or trade player personal information to any third party for marketing purposes. However, there are limited situations where information sharing may occur:

• Payment providers — Information required to process transactions is shared with approved payment service providers, subject to strict confidentiality agreements.
• Legal requirements — Data may be disclosed to competent authorities when required by law, court order or regulatory body directive.
• Technical service providers — Third parties that support platform operations (such as server providers and cybersecurity services) may access the minimum data required, and they are bound by comprehensive confidentiality obligations.
• Fraud prevention — In cases of suspected fraudulent activity, relevant information may be shared with related agencies to protect the integrity of the platform and other players.

Any data sharing is carried out with player security and privacy as the priority, and only after a thorough assessment of the relevant needs and risks.

5. Data Security Measures

Player information security is bc55's top priority. We implement multiple layers of technical and operational protection:

• Data encryption during transmission using industry-standard TLS/SSL protocols
• Password storage in hashed format — we never store passwords in plain text
• Two-factor authentication is available as an additional security layer for player accounts
• Continuous monitoring of unusual account activity
• Regular security audits by internal technical teams and qualified external parties
• Internal staff access to player data is restricted based on the principle of least privilege

While we take all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. Should any security breach occur that affects your information, we will notify you within a reasonable timeframe.

6. Use of Cookies and Tracking Technologies

bc55 uses cookies and similar tracking technologies to improve the functionality and user experience of our platform. The following are the types of cookies we use:

• Essential cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference cookies — Store your preference settings such as language and display for ease of use.
• Analytics cookies — Help us understand how players interact with the platform so we can make ongoing improvements.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7. Your Rights as a Player

bc55 recognises and respects player rights regarding their personal data. You have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request corrections to inaccurate or incomplete data.
• Deletion — Request the deletion of your account and personal data, subject to legal record-keeping and regulatory requirements.
• Objection — Object to the processing of your data for specific purposes such as direct marketing.
• Restrict processing — Request that we limit how we process your data in certain circumstances.

To exercise any of the above rights, please contact our support team via 24/7 live chat or email. We will work to resolve your request within a reasonable timeframe.

8. Data Retention Period

bc55 retains your personal information only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by law and international licensing requirements.

• Active account information — retained for the duration your account remains active
• Financial transaction records — retained in accordance with applicable licensing regulatory requirements
• Customer support logs — retained for the period required for issue resolution and compliance
• Closed account data — some information may be retained for a specified period to fulfil legal obligations

Once the retention period ends, data is disposed of securely, including permanent electronic deletion that cannot be recovered.

9. Child Protection and Age Restrictions

bc55 does not accept registrations from individuals under the age of 21. This is an absolute requirement that we enforce strictly through the identity verification process.

• Every new player is required to submit proof of age during the KYC verification process
• Accounts found to have been registered by underage individuals will be closed immediately and all balances will be refunded
• We do not knowingly collect or process personal information of children under 18 years of age
• If you believe a child has registered, please contact us immediately

10. Amendments to This Privacy Policy

bc55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services.

When significant amendments are made:

• We will display the latest update date at the top of this document
• Active players will be notified via email or in-platform notifications
• Continued use of bc55 services after any amendment is considered acceptance of the updated terms

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

11. How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, our team is ready to assist:

• 24/7 Live Chat — The fastest way to get a response. Available in Malay and English.
• Email — Send the details of your request to [email protected] and we will reply within a reasonable timeframe.

For requests relating to personal data (access, correction, deletion), please provide sufficient identity verification information so we can process your request securely and accurately.